Implementation & Support Overview

Onboarding refers to all activities involved in setting up the GridX Enterprise Rate Platform and GridX Products. Each stage efficiently guides and supports clients through the GridX Onboarding journey.

Initiate

Initiate begins product onboarding and includes the following activities:

• Product experience launch

• Business requirements and objectives

• Data acquisition strategy

• Tariff review

• Test plan

Configure

Configure captures all product setup & integration activities:

• User & system setup

• Product content & brand configuration

• Data model mapping & loading

• Onboarding & training

Validate

Validate ensure products meet specifications through:

• System testing

• Test script execution

• Digital rates calibration

• Customer acceptance (UAT) 

Deploy

Deploy operationalizes products in production through the following activities:

• Deploy products and services

• Service desk initiation

• Capture operational metrics

• Initiate support plan